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Rapidly has been an amazing tool from day one for both our marketing and our support teams. We were able to increase productivity for marketing tasks and reduce response times by more than 50% within a week of implementation. Our team loves the tool and couldn’t imagine working without it. Rapidly’s development team was also very engaged and helpful through the onboarding process.

With Rapidly, we’ve been able to automate routine requests, leaving our team free to deal with more complex issues and special projects. All of this with no coding knowledge in-house in one single tool that required less than a week for even new hires to utilize. Now we have a much more consistent and reliable CX process – making both our customers and in-house team much happier!

Since we integrated Rapidly, we’ve seen an incredible increase in overall CSAT and agent output. We’ve been able to utilize Rapidly for the overwhelming majority of L1 tickets and have freed up our team’s capacity to deal with more challenging or higher priority tickets or customers.